Refund policy

We want you to feel confident ordering from DUNEZA. Unopened and unused products may be returned within 30 days of delivery for a refund of the product purchase price.

For health and safety reasons, opened dietary supplements generally cannot be returned unless the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error by DUNEZA. Customers are responsible for return shipping on voluntary returns. If DUNEZA provides a prepaid return label, a flat $5.95 return shipping fee per return will be deducted from the product refund. We cover return shipping for products that arrive damaged, defective, or incorrect.

If your order arrives damaged, incorrect, or otherwise has an issue, contact us at support@duneza.com within 7 days of delivery and include your order number and photos where applicable.

Approved refunds are issued to the original payment method.